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Crucial Conversations Online

VitalSmarts
Course summary
12 hours
295 USD excl. VAT
English
Flexible
Distance
Next available date: Available to start now - Distance
e-learning / Online / Distance

Course description

Crucial Conversations Online

Crucial Conversations Online provides you with on-demand access to the proven dialogue skills of top performers. We’ve combined cutting-edge instructional design with a best-in-class learning platform to deliver an interactive training experience that creates real behavior change.

Because it’s all online, training can take place anytime, anywhere. Need to start training today? Tonight? On the weekend? No problem. Looking to train multiple teams spread across several continents? Easy. Want easy insight into your team members’ course progress and completion? You got it.

And, of course, if you have any questions along the way, we’re here to help.

Included with Crucial Conversations Online Training:

  • 60 days of full access so you can learn at your own pace.
  • After-training access to tools and resources to help you apply your newly learned skills.
  • A digital toolkit and model card, an MP3 download of additional stories and tips, and a digital version of our New York Times bestseller.

Outcome / Qualification etc.

Individual Skills

Crucial Conversations empowers learners to talk frankly about high-stakes, emotional, or risky topics and foster alignment and agreement at all levels of their organization. Participants learn how to:

  • Speak persuasively, not abrasively.
  • Foster teamwork and better decision-making.
  • Build acceptance rather than resistance.
  • Resolve individual and group disagreements.

Organizational Benefits

Crucial Conversations skills have been shown to yield individual, team, and cultural behavior change resulting in:

  • Improved individual and team productivity and quality of work.
  • Reduced passive-aggressive behaviors with increased trust among teams.
  • Increased likelihood of resolving problems with colleagues, including observed violations, by speaking up.
  • Greater project efficiency through accelerated, collaborative decision-making.
  • More unity and commitment when executing decisions.

Training Course Content

  1. Introduction

    The Idea
    What Do I Need to Do Right Now?
    Why Should You Care about Crucial Conversations?
  2. Get Unstuck

    The Idea
    Learn the Skill: CPR
    Apply the Skill
    Complete This Lesson
    Want More? Check Out These Materials
  3. Start with Heart

    The Idea
    Learn the Skill: Focus on What You Really Want
    Apply the Skill
    Complete This Lesson
    Want More? Check Out These Materials
  4. Master My Stories

    The Idea
    Learn Skill #1: Separate Facts from Stories
    Learn Skill #2: Tell the Rest of the Story
    Apply the Skill
    Complete This Lesson
    Want More? Check Out These Materials
  5. State My Path

    The Idea
    Learn the Skill: Facts, Story, Ask
    Apply the Skill
    Complete This Lesson
    Want More? Check Out These Materials
  6. Learn to Look

    The Idea
    Learn the Skill: See the Signs of Silence and Violence
    Apply the Skill
    Complete This Lesson
    Want More? Check Out These Materials
  7. Make It Safe

    The Idea
    Learn Skill #1: Contrasting
    Learn Skill #2: Create Mutual Purpose
    Apply the Skill
    Complete This Lesson
    Want More? Check Out These Materials
  8. Explore Others’ Paths

    The Idea
    Learn the Skill: AMPP
    Apply the Skill
    Complete This Lesson
    Want More? Check Out These Materials
  9. Move to Action

    The Idea
    Learn the Skill: Move to Action
    Apply the Skill
    Complete This Lesson
    Want More? Check Out These Materials
  10. Finish the Course

    Use the Skills
    Complete This Lesson
    Keep Learning

Get Inspired! Watch the Video

About provider

Conversation - VitalSmarts

VitalSmarts

A pioneer in best-practice training services and products, VitalSmarts is focused on helping companies achieve the results they want. With over 35 years of research, they have separated themselves from the rest with their research-based training methodology and solutions that...


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Contact info

VitalSmarts

7 BishopsGate 2nd Floor
EC2N 3AR London

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www.vitalsmarts.com

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