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Building Confidence and Assertiveness at Work: Level 1

Course summary
1 day
450 - 575 GBP excl. VAT
Professional Training
Next available date: 12/08/2020 09:30 - Online courses
Course Dates
Online courses
12/08/2020 09:30  (English)
495 GBP
25/09/2020 09:30  (English)
450 GBP
11/11/2020 09:30  (English)
450 GBP
24/12/2020 09:30  (English)
450 GBP
STL courses

Building Confidence and Assertiveness at Work: Level 1

Courses never cancelled. Restaurant lunch. Last minute rescheduling. 24 month delegate support forum. And more... At the end of this practical course delegates will be equipped with relevant assertiveness communication skills to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.

STL virtual classroom training

We all have to accept our preferred face-to-face method just isn't an option right now. However, virtual classroom training that we have developed offers some benefits which can make it seem less of a compromise and more of a viable interim training solution. 

Our virtual classroom training is delivered by the same team responsible for achieving industry leading customer satisfaction ratings with face-to-face training, so rest assured you are in safe hands.

Suitability - Who should attend?

This Level 1 course is for people who want to build confident and robust working relationships with colleagues and customers. In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.You may also wish to consider attending our Building Confidence and Assertiveness at Work: Level 2 course.Other relevant courses include:problem solving training or emotional intelligence in the workplace training courses.

Training Course Content

Assertiveness in contextThe Assertiveness TrianglePassive / Aggressive characteristicsWhat is Assertive communication?Triggers and responsesCause and effectAssertiveness and usOur assertive rightsStanding up for your beliefsHow others see usBody language, tone, words and appearanceWhat we say, how we say itAssertiveness and ConfidenceConfidence as a personal choiceIdentifying when we lack confidenceRemoving blockers to confidenceKnowing what to do when we lack confidenceAssertiveness Strategies/ToolsAssertive approachesLevels of assertionDelivering assertive messagesCreating a DESC assertive script


List price £700 per delegate. Promotional rates apply: see event listings for current prices. On-site training also available: Contact us.

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Provider: STL

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Contact information for STL


Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

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