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Communication Skills for IT Specialists

Pitman Training Group
Course summary
30 hours
Open / Scheduled
Next available date: Contact for info - Distance
Course Dates
Aberdeen
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Birmingham
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Bishop's Stortford
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Course description

Communication Skills for IT Specialists - Blended, Distance Learning, In Centre

The world of IT is a confusing one for those who can’t speak the language. Because of this, Pitman Training has created this Communication Skills for IT Specialists course is designed to help IT professionals effectively engage with all types of audiences. This course will provide participants with the skills to manage and build positive relationships throughout any organisation as the business world continues to embrace new technological advancements.

In order to be a great communicator, one first needs to understand the theory behind good communication and the positive results it brings. Participants will learn negotiation and listening skills, how to be more assertive and how to manage resistance and conflicts. Additionally, participants will learn how to harness their creativity in order to create impactful presentations and discover the secret behind selling their ideas with passion.

The benefits of taking this course are:

  • Increased earning potential with clear communication skills
  • The ability to manage communications within your organisation and IT department
  • The flexibility and value of a self-study course designed to enable you to work at your own pace
  • The opportunity to gain the widely recognised Pitman Training Certificate
If you want to find out more about Communication Skills for IT Specialists, you can make an information request below and the school will contact you with further information.

Suitability - Who should attend?

This course is for people working within IT who want to learn how to better communicate their ideas and projects

Outcome / Qualification etc.

Gaining valuable IT-related certifications such as this one show employers you're serious about your career progression. If you're keen to work as an IT Support Engineer or Helpdesk Engineer for example, being able to effectively communicate with your customers is a must. 

Training Course Content

This course consists of three sessions.

Session 1:

  • Importance of Communication Skills
  • Foundations of Effectiveness
  • Communications Theory
  • Assertiveness
  • Listening Skills
  • Effective Listening Techniques
  • Personality Types
  • Conflict Resolution

Session 2:

  • Negotiation Skills
  • Negotiation Tips and Techniques
  • Translating Your Knowledge
  • Accountability and Trust
  • Building Rapport
  • Repairing Damaged Relationships
  • Effective Written Communications
  • Types of Writing

Session 3:

  • Preparing the Presentation
  • Delivering the Presentation
  • Creative Communications Management
  • Creativity Techniques
  • Value-Added IT
  • Value Quantifier
  • What Managers Buy
  • Selling Solutions
  • Developing Communication Channels

Expenses

Contact Pitman Training for information on price

About provider

Pitman Training offers a unique combination of benefits to students, giving them a training experience that will boost confidence and enhance skills, whether you are interested in secretarial, Microsoft Office, keyboard skills, book-keeping and accounts or IT training. Sir Isaac Pitman...


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Contact info

Pitman Training Group

Fairfax House, Walkers Court, Audby Lane
LS22 7FD Wetherby

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www.pitman-training.com


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