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ITIL(R) Foundation Certificate in IT Service Management

Hudson
Course summary
Flexible
1,495 GBP
Distance
e-learning / Online / Distance

Course description

  Hudson have partnered with QA to bring you this classroom and 'Attend from Anywhere' course. QA have twenty learning centers throughout the UK, offering well equipped, purpose-built training environments. They also have a wide network of high quality partner locations, reducing travel time. Their 'Attend from Anywhere' courses also allow learners to join classes regardless of their physical location.   Key facts about QA:  
  • 30 years' experience providing world-class training.
  • 20 learning centers throughout the UK.
  • 300 learning professionals who are experts in their field.
  • 500k training days delivered every year.
  • 6000 clients including 80% of the FTSE 250.
  About this course   The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.   The course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for the further training in ITIL that leads to the ITIL Expert Certificate in IT Service Management. The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%). This course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification / re certification.   This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.   Key points  
  • Course type: Essentials
  • Course code: ITILF
  • Duration: 3 Days
  • Exam included: Yes. The exam fee is included in the course price.
  • Pre-course work/reading included: Yes
  • Saving when enrolled through Hudson: £183.80
  • Course delivery: choose between classroom or 'Attend from Anywhere' (i.e. live online class)
  When is the next class?   Call us on 020 3095 0468 (Mon-Fri, 9:30am-6pm) or email us at support@hudsoncourses.com for the next available class dates.   How much can I save if I enroll on this course through Hudson?  
  • QA price:  £1678.80 inc VAT
  • Hudson price:  £1495 inc VAT
  • Saving:  £183.80
  Prerequisites  
  • Delegates will be provided with pre-course reading prior to attending the course by email. Success on the course will be enhanced by close attention to the pre-reading materials. It is recommended that delegates spend 2 hours working through the pre-reading.
  What's included in this course?  
  • Service Management as a Practice
  • The Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture
  • ITIL Qualification Scheme
  The course covers the fundamentals of the IT Infrastructure Library (ITIL) core volumes which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement.   The course is comprised of lecture sessions, hands on exercises which reinforce the knowledge gained and practice examinations. Those delegates taking the certificate exam on the final day will need to plan to spend 90-120 minutes each evening on revision and example examination questions.   ITIL® is a registered trade mark of AXELOS.

About provider

Hudson - Leaders in Learning

Hudson provide high spec e-learning to the consumer and corporate market all over the world. The majority of our online training is accessible across most devices including laptop, desktop, tablet, and smart phones. Our courses are designed to fit around...


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