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Diploma in Customer Service and Opera PMS Software Training - Level 3 with Official Exam

Global Edulink
Course summary
229 GBP
English
Distance
Next available date: This course is available anytime in anywhere. - Distance
Last application: This course is available to register anytime of the year.
e-learning / Online / Distance

Course description

Diploma in Customer Service and Opera PMS Software Training - Level 3

Every business wants to provide outstanding customer service in terms of improving their growth and visibility in the industry. Providing customer service does not always come easy to employees. It is a skill that needs to be learned and an art that needs to be mastered. The Advanced Diploma in Customer Service and Opera PMS Software Training is perfect as it teaches learners how to provide this elusive customer service that enables an organisation to enhance their productivity and gain new customers to their fold. The course introduces learners to essential elements of customer service and how it can be applied in positions related to customer service management.

The course covers a range of modules that includes Opera PMS software training that will enable individuals to become professional Hotel Receptionists. It is a complete guide that teaches learners how to use the Opera PMS hotel booking system, engage in front-desk duties, handle challenging customer situations and applying customer service best practices within their job role.

The Diploma in Customer Service and Opera PMS Software Training will enable learners to become efficient in customer service management and ensure they know the tips and techniques to keep customers happy. The course is academically helpful to learners looking to have a career in customer service management.

Suitability - Who should attend?

  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service

Outcome / Qualification etc.

Those who successfully completed the course will be awarded the Level 3 Diploma in Customer Service and Opera PMS Software Training by ABC Awards. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.

Training Course Content

What Will I Learn?

  • Gain a clear understanding of how to communicate with customers in a business environment.
  • Improve your communication skills and create a first, good impression and gain the trust of customers.
  • Learn what it takes to deal with customer questions and queries and find solutions to every one of them.
  • Learn how improve your customer relationship with your customer base, ask for feedback and reviews on the service you are providing them.
  • Understand how good customer service leads to increase in sales, and keeping customers satisfied will mean return customers on multiple occasions.
  • Learn what truly exceptional customer service is in any industry and take your career to the next level.
  • Learning Opera PMS Hotel Front Desk software and its functionality.
  • Develop skills working in hotel front desk including customer booking, reservation, check in, checkout and many more.

Course Curriculum : Diploma in Customer Service and Opera PMS Software Training - Level 3 with Official Exam

1: Customer Service And Legislation

2: Customers And Communication In Business

3: Creating A Positive Impression Among The Customers

4: Dealing With Requests, Queries And Issues

5: Customer Relationship

6: Feedback And Sales

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification

Those who successfully completed the course will be awarded the Level 3 Diploma in Customer Service and Opera PMS Software Training by ABC Awards. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.

Awarding Body (Accreditation)

ABC Awards is an Ofqual regulated, leading national awarding body which develops diverse, high-quality vocational qualifications for all ages and abilities post-14. Founded in 1998, ABC Awards is a leading national awarding organisation with a long-established reputation for high quality support and services to the educational sector. ABC Awards are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life. If you gain an ABC Awards accredited qualification with Global Edulink, you will demonstrate a high level of skill, and will come away with many more opportunities open to you.

Expenses

Now £229

Was £429

About provider

Global Edulink Training - together, shaping your future

Global Edulink - together, shaping your future

Global Edulink is an established provider for professional skills training in the United Kingdom. Courses are designed for a wide audience of professionals seeking A-Level training in education, IT, security, English language and office administration. Global Edulink training courses focus on...


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Contact info

Global Edulink

28, Leman Street
E1 8ER London

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globaledulink.co.uk

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