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SDI - Service Desk Manager (SDM)

Focus on Training
Course summary
999 - 1,599 GBP
Professional Training
Next available date: 07/12/2020 - Online courses
Course Dates
Online courses
1,519 GBP
07/12/2020

City of London
1,519 GBP
04/01/2021

Birmingham
1,519 GBP
26/01/2021

Manchester
999 GBP
01/02/2021

Course description

Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and qualification in, Service Desk management. The course also looks at the management of support methodologies and technologies and the tools utilised within the Service Desk.

It reviews issues such as Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes and effective problem solving techniques that a Service Desk Manager can utilise. The course is based upon the standards and objectives for SDI™'s Service Desk Manager qualification and ensures that delegates are provided with the knowledge, information and tools to take the SDM exam.

Target Audience:

The course is designed for both new and experienced Service Desk Managers, team leaders and supervisors. Between 3 and 5 years experience of the Service Desk environment is ideal.

 

If you want to find out more about SDI - Service Desk Manager (SDM), you can make an information request below and the school will contact you with further information.

About provider

Focus on Training

Focus on Training: Best Practice Skills from the Specialists

Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...


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Contact info

Focus on Training

Olympus House, Werrington Centre
PE4 6NA Peterborough

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www.focus-on-training.co.uk


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