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SDI - Service Desk Analyst (SDA)

Focus on Training
Course summary
777 - 1,049 GBP
Professional Training
Next available date: 02/12/2020 - Online courses
Course Dates
Online courses
891 GBP
02/12/2020

Manchester
777 GBP
15/12/2020

City of London
891 GBP
04/01/2021

Birmingham
1,049 GBP
03/02/2021

Course description

Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constantly, so a diverse skill-set is required to meet the challenging demands placed on them.

The course also looks at support methodologies and technologies and the tools utilised within the Service Desk. It reviews issues such as Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes and effective problem solving techniques that a Service Desk Analyst can utilise. It is based upon the standards and objectives for SDI™'s Service Desk Analyst qualification and ensures that delegates are provided with the knowledge, information and tools to take the SDA exam.

Target Audience:

  •    1st line IT support, Helpdesk/Service Desk and support analysts with at least 9 months experience in an IT service and support environment.

 

If you want to find out more about SDI - Service Desk Analyst (SDA), you can make an information request below and the school will contact you with further information.

About provider

Focus on Training

Focus on Training: Best Practice Skills from the Specialists

Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...


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Contact info

Focus on Training

Olympus House, Werrington Centre
PE4 6NA Peterborough

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www.focus-on-training.co.uk


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