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During this course you will understand the differences between different behaviours. You will use a range of assertive techniques to deal with difficult and challenging situations.Audience
This course is appropriate for anyone who believes they could be more effective when dealing with difficult people and difficult situations.
Focus on Training: Best Practice Skills from the Specialists
Focus on Training is a professional training company specialising in offering accredited Project Management and IT programmes. With over 10,000 courses offered in over 100 locations throughout the United Kingdom, Focus is a premier training provider. All programmes can be booked online...