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Treating Customers Fairly and Handling Complaints in the Financial Services SectorEuropean Institute of Management and Finance (EIMF)
The Treating Customers Fairly (TCF) initiative aims to deliver six improved outcomes for retail consumers and firms should be focused on trying to achieve these outcomes. Firms should by now be seeking to make TCF an integral part of their business culture, since TCF is a continuous process – it is not something that firms can implement and then forget about.
In addition, firms are responsible for ensuring that customers are treated fairly. On the other hand, Complaints Handling is one of the many areas the European legislator focused on to improve Investor Protection across the EU. In December 2014, ESMA produced a technical advice on the subject that outlined the seven requirements for the setup and procedure of complaints handling.
This training course is completed online at your own time and pace. The units consists of video-led and reading materials, as well as auto-marked assessments that aid the comprehension of the knowledge gained.
Outcome / Qualification etc.
This self-paced online course will help you to learn how to treat your customers fairly and handle their complaints in a fair and compliant way. You will also learn about the relevant legal framework and the rules relating to their operation, focusing mainly on the UK and EU context.
Training Course Content
You will be equipped with a comprehensive set of information and the latest knowledge you require, should you desire to competently and positively enhance your understanding about treating customers fairly and handling complaints in the Financial Services sector. By the end of this course, you will know about the regulatory responsibilities and customer feedback under TCF, the seven requirements of the complaints handling procedure, the six outcomes of TCF and the consumer responsibilities. You will also examine a practical guide to management information and the regulatory procedures for handling complaints in the UK and EU.
Examining all the above will help you, as a Financial Services professional, to become better at your duties and appreciate important points to be compliant and avoid heavy fines.
Professional and corporate service providers as well as external consultants can greatly benefit from this self-paced online course as it is a valuable advantage to know the TCF context and the associated legal framework to support their clients effectively.
Professional Development Courses in Management & Finance
The European Institute of Management and Finance (EIMF) is a leading provider of premium public courses, executive education, e Learning and tailored learning solutions in the Financial and Professional Services Sector. EIMF's core mission is to help clients facilitate change, enhance their professional...
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